Please read these terms carefully before using our services. By accessing or using our platform, you agree to be bound by these terms.
Last updated: 15th September 2025PLEASE READ THESE GENERAL TERMS OF USE CAREFULLY BEFORE ACCEPTING THEM. BY CLICKING THE "CREATE ACCOUNT" BUTTON OR BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE GENERAL TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE.
BY MAKING USE OF SERVICES, YOU ACKNOWLEDGE AND AGREE THAT: (1) YOU ARE AWARE OF THE RISKS ASSOCIATED WITH TRANSACTIONS OF DIGITAL CURRENCIES AND/OR ASSETS; (2) YOU SHALL ASSUME ALL RISKS RELATED TO THE USE OF SERVICES AND TRANSACTIONS OF DIGITAL CURRENCIES AND THEIR DERIVATIVES; AND (3) NBCB SHALL NOT BE LIABLE FOR ANY SUCH RISKS OR ADVERSE OUTCOMES.
BY ACCESSING AND USING SERVICES, YOU REPRESENT AND WARRANT THAT YOU HAVE NOT BEEN INCLUDED IN ANY TRADE EMBARGOES OR ECONOMIC SANCTIONS LIST (SUCH AS THE UNITED NATIONS SECURITY COUNCIL SANCTIONS LIST), THE LIST OF SPECIALLY DESIGNATED NATIONALS MAINTAINED BY OFAC (THE OFFICE OF FOREIGN ASSETS CONTROL OF THE U.S. DEPARTMENT OF THE TREASURY), OR THE DENIED PERSONS OR ENTITY LIST OF THE U.S. DEPARTMENT OF COMMERCE. WE RESERVE THE RIGHT TO CHOOSE MARKETS AND JURISDICTIONS TO CONDUCT BUSINESS AND MAY RESTRICT OR REFUSE THE PROVISION OF SERVICES IN CERTAIN COUNTRIES OR REGIONS.
1.1. These General Terms of Use are entered into by and between you and Vault Fintech Solutions s.r.o., a legal entity duly registered in Czech Republic with registered number 216 27 002 with a registered office at Frydlantská 1312/19, Kobylisy, 182 00 Praha 8, Czech Republic ("Vault", "we", "us") VAULT IST DMCC, a legal entity duly registered in DMCC, Dubai with No. DMCC198149, registered office at Unit No: AG-13-H-F168, AG Tower, Plot No: JLT-PH1-I1A, Jumeirah Lakes Towers, Dubai, UAE. ("Associated companies").
1.2. The Website and Mobile Applications are owned by the company Neo Blockchain FIn Software TEC LLC, incorporated in Dubai, United Arab Emirates with a registered number 1446170 and registered office at Happiness Business Centre, Building Plot 128-246, Al Khabeesi-50819 ("Neo Blockchain Bank").
1.3. By using the Website or any Services or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use in addition to:
1.4. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of http://www.neobcb.com/ ("Website"), including any associated mobile applications ("Applications") and your access to and use of any media, analytics, content, functionality, and services offered on or through any of the Website and Applications, and your access to and use of all and any related sites and services. The Website, the Applications, and all and any other media, analytics, content, functionality, Services, and services offered by us or through us, are referred to as the "Services". If you do not agree to these Terms of Use, you must not access or use the Website and any Services or any Application or access or use any Services.
2.1. The Website is offered and available to users who are of legal age (i) in Saint Vincent and Grenadines (18 years or older) and (ii) in the users' jurisdiction or place of residence.
2.2. By using a Website and any Services, you represent and warrant that you (i) are at least 18 years old and not older than 70 years of age, (ii) are of legal age in your jurisdiction or place of residence, (iii) are not barred from using the Website and any Services under any applicable law, order, directive, regulation, or sanction list and (iii) are using the Website and any Services only for a lawful purpose.
If you do not meet these requirements, you must not access or use the Website and any Services.
2.3. As a Client, that is a legal entity, on behalf of such legal entity you represent and warrant that (i) such legal entity is duly organized and validly exists under the legislation of the jurisdiction of its organization; (ii) you are duly authorized by such legal entity to act on its behalf; and (iii) this legal entity is not registered in the Prohibited Jurisdictions, as well as the beneficial owners of this legal entity are not citizens (nationals) of the countries that are in the list of Prohibited Jurisdictions and do not reside in the Prohibited Jurisdictions.
3.1. We may change the format and content of the Website and the Services from time to time without noticing you. You agree that your use of the Websites and the Services is on an 'as is' and 'as available' basis and is at your sole risk.
3.2. Whilst we try to make sure that all information contained in the Websites and any Services (other than any user-generated content) is correct, it is not, and it is not intended to be, any authority or advice on which any reliance should be placed.
4.1. The information presented on or through the Websites and any Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Websites, or by anyone who may be informed of any of its contents.
4.2. The Website and any Services may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
4.3. The Website and the Services are not in any manner or in any form or part intended to constitute or form the basis of any advice (professional or otherwise) or to be used in, or about, any investment or other decision or transaction.
4.4. We do not accept any liability (regardless of how it might arise) for any claim or loss arising from: any advice given; any investment or other decision made; or any transaction made or effected; in reliance on, or based on, any information on the Websites or in any of the Services, nor do we accept any liability arising from any other use of, or reliance on, the Services.
5.1. We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them.
5.2. Your continued use of the Websites and any Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.
6.1. We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website and any Services, in our sole discretion without notice. We do not guarantee that our Website or any content on it will always be available or will not be interrupted. We will not be liable if for any reason all or any part of the Websites and any Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Websites and any Services, or an entire Website, to users.
6.2. You are responsible for:
6.3. To access a Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register using a Website or otherwise, including, but not limited to, using any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take concerning your information consistent with our Privacy Policy.
If the Services that you access and use is an Apple Application: the Apple Application may be accessed and used only on a device owned or controlled by you and using the Apple iPhone OS.
You acknowledge and agree that:
If the Services that you access, and use an Android Application: the Android Application may be accessed and used only on a device owned or controlled by you and using an Android OS.
You acknowledge and agree that:
8.1. Be careful to keep your private keys, passwords, security codes, and other security features that you use to access the Services. You must maintain the security of your Account by protecting your login, password, and security credentials from unauthorized access or use. It is your responsibility to ensure the security of, and your continuous control over, any device or account that may be associated with enhanced security features. You must properly read, use, and follow the Anti-fraud policy, and notify us if you discover or suspect any unauthorized access or use of your Account or any security breaches related to your Account.
8.2. Please note that You are responsible for all activities that occur under your Account, and by agreeing to these Terms you accept all risks of any authorized or unauthorized access to your Account. You will be bound by, and you hereby authorize us to accept and rely on, any agreements, instructions, orders, authorizations, and any other actions made, provided, or taken by anyone who has accessed or used your Account regardless of whether the access is authorized or unauthorized by you.
Please note: You may open only one Account. Creation of more than one Account is strongly prohibited and may lead to refusal of providing our services.
9.1. All names, logos, Services and service names, designs, and slogans on the Websites and any Services ("Marks") are the trademarks of their respective owners.
9.2. Nothing contained in the Websites or any Services should be construed as granting any license or right to use any of the Marks for any purpose whatsoever without the written permission of, or entry into the applicable license terms with, the lawful owner. Unauthorized use of the Marks or any information is strictly prohibited and may violate trademark, copyright, or other applicable laws.
10.1. Vault Fintech Solutions s.r.o. provides the following services following this Terms of Use:
Vault Fintech Solutions s.r.o. is not responsible and does not assume any liability whatsoever for acts, errors, or omissions of any third party.
10.2. VAULT IST DMCC provides the following services in accordance with these Terms of Use:
10.3. We may share your personal data with third parties for purposes of providing services described in this Clause. Please check our Privacy Policy for more details.
11.1. You may use the Websites and any Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Websites and any Services:
Additionally, you agree not to:
18.1. Trading of goods, real or virtual, which include virtual currencies (cryptocurrencies), involves a significant level of risk. Prices can fluctuate on any given day. Because of such price fluctuations, you may gain or lose value of your assets any moment. Currency may be subject to large swings in value and may even become worthless. You should carefully consider whether such trading is suitable for you in light of your circumstances and financial resources.
We have highlighted some of those risks below:
There may be additional risks that we have not foreseen or identified in our Terms of Use. Before buying or selling cryptocurrency, you should educate yourself about digital currencies. Buying and selling entails risks and could result in a complete loss of your funds.
19.1. Particularly during periods of high volume, illiquidity, fast movement or volatility in the marketplace for any digital assets or legal tender, the actual market rate at which a market order or trade is executed may be different from the prevailing rate indicated via the Services at the time of your order or trade. You understand that we are not liable for any such price fluctuations. In the event of a market disruption or Force Majeure event, we may do one or more of the following: (a) suspend access to the Services; or (b) prevent you from completing any actions via the Services, including closing any open positions. Following any such event, when trading resumes, you acknowledge that prevailing market rates may differ significantly from the rates available prior to such event.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Websites will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH ANY OF THE WEBSITES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITES LINKED TO IT.
YOUR USE OF ANY OF THE WEBSITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, ANY OF OUR WEBSITES, OR ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE WEBSITES OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.
THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM ANY USE OF YOUR ACCOUNT BY YOU OR BY ANY THIRD PARTY (WHETHER OR NOT AUTHORIZED BY YOU) INCLUDING BUT NOT LIMITED TO CYBER ATTACKS, UNAUTHORIZED ACCESS BY ANY THIRD PARTY.
You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of any Websites or any Services, including, but not limited to, any use of any Website's content, services and Services other than as expressly authorized in these Terms of Use or your use of any information obtained from any of the Websites.
25.1. All matters relating to the Websites or any particular Services and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Czech Republic without giving effect to any choice or conflict of law provision or rule (whether of Czech Republic or any other jurisdiction).
25.2. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website or any Services shall be instituted exclusively in the courts of the Czech Republic although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country.
26.1. No waiver of the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
26.2. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
27.1. The Terms of Use, and any other terms and policies constitute the sole and entire agreement between you and us with respect to the Websites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Websites.
28.1. If you have a complaint, you can submit a complaint using our online form or contact the team at support@neobcb.com. Once we have received your complaint, we will acknowledge this via email. We will then investigate all the details of your complaints, and issue our response within a couple of business days, but this can take up to 15 business days.