Contact Us

Get in touch with our team. We're here to help with any questions about our services.

Get In Touch

We value your feedback and are committed to providing excellent customer service. Whether you have questions about our products, need assistance with your account, or want to learn more about our services, our team is ready to help.

Customer Support

For general inquiries and customer support, please reach out through the following channels:

  • Email: support@nbcb.com
  • Phone: +1 (800) NBCB-HELP
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Business Inquiries

For partnership opportunities, institutional services, or business development inquiries:

  • Email: business@nbcb.com
  • Phone: +1 (800) NBCB-BIZ

Media & Press

For media inquiries, interview requests, or press-related matters:

  • Email: press@nbcb.com

Compliance & Legal

For compliance-related inquiries or legal matters:

  • Email: compliance@nbcb.com

Security Notice

NBCB will never ask for your password, PIN, or full card number via email or phone. If you receive suspicious communications claiming to be from NBCB, please report them immediately to security@nbcb.com.

Office Locations

Headquarters

Neo Blockchain Bank
Financial District
New York, NY 10004
United States

European Office

Neo Blockchain Bank Europe
Canary Wharf
London, E14 5AB
United Kingdom

Asia Pacific Office

Neo Blockchain Bank APAC
Central Business District
Singapore 018960

Response Times

We aim to respond to all inquiries within:

  • Email: Within 24-48 business hours
  • Phone: Immediate during business hours
  • Urgent matters: Priority handling available for account security issues